Process of delivery
Packaging
• All goods except fresh and frozen food are packaged in a cardboard box.
• Fresh and frozen food is packaged in a styrofoam box.
• Fragile goods are also bubble-wrapped twice.
Shipping
• Goods purchased from Monday to Thursday before 3pm are dispatched on the same day,
and ones after 3pm are dispatched within 24 hours (1 working day, except Friday).
• No cancellations are allowed once goods are dispatched.
• If delivery is delayed because of shortage of goods etc, customers will be informed via email.
Delivery
• Customers or customer’s family should receive the packages.
If you happen to miss the delivery of your package because of absence etc.,
please visit the specified post office with ID and pickup bill to receive your package.
Shipping cost
Fresh and dry food
| Purchase amount | Basic price incl. packaging costs |
| less than CHF 300.- | CHF 15.- |
| from CHF 300.- | CHF 10.- |
• The shipping cost is CHF 15.- for less than CHF 300.- of purchase, and CHF 10.- for CHF 300.- or more of purchase.
• Additional charges may be applied for heavy, large and fragile products.
With frozen food
| Purchase amount | Basic price incl. packaging costs |
| less than CHF 300.- | CHF 30.- |
| from CHF 300.- | CHF 25.- |
• The shipping cost is CHF 30.- for less than CHF 300.- of purchase, and CHF 25.- for CHF 300.- or more of purchase.
• Additional charges may be applied for heavy, large and fragile products.
Delivery time required
| Purchase time | Period |
| before 3pm | 1-2 working days |
| from 3pm | 1-3 working days |
• No shipping on weekends, public and canton holidays.
• The actual delivery could be delayed due to traffic or issues with the delivery company.