Process of delivery
Packaging
• All goods except fresh and frozen food are packaged in a cardboard box.
• Fresh and frozen food is packaged in a insulated bag.
• Fragile goods are also bubble-wrapped twice.
Shipping
• Goods purchased from Monday to Thursday before 3pm are dispatched on the same day,
and ones after 3pm are dispatched within 24 hours (1 working day, except Friday).
• No cancellations are allowed once goods are dispatched.
• If delivery is delayed because of shortage of goods etc, customers will be informed via email.
Delivery
• Delivery is carried out by Planzer KEP AG and/or Galliker Transport AG.
Shipping cost
Fresh and dry food
| Purchase amount | Basic price incl. packaging costs |
| less than CHF 150.- | CHF 15.- |
| from CHF 150.- | CHF 10.- |
• The shipping cost is CHF 15.- for less than CHF 150.- of purchase, and CHF 10.- for CHF 150.- or more of purchase.
• Additional charges may be applied for heavy, large and fragile products.
With frozen food
| Purchase amount | Basic price incl. packaging costs |
| less than CHF 300.- | CHF 20.- |
| from CHF 300.- | CHF 15.- |
• The shipping cost is CHF 20.- for less than CHF 300.- of purchase, and CHF 15.- for CHF 300.- or more of purchase.
• Additional charges may be applied for heavy, large and fragile products.
Delivery time required
| Purchase time | Period |
| before 3pm | 1-2 working days |
| from 3pm | 1-3 working days |
• No shipping on weekends, public and canton holidays.
• The actual delivery could be delayed due to traffic or issues with the delivery company.