Process of delivery

Packaging

• All goods except fresh and frozen food are packaged in a cardboard box.
• Fresh and frozen food is packaged in a insulated bag.
• Fragile goods are also bubble-wrapped twice.

Shipping

• Goods purchased from Monday to Thursday before 3pm are dispatched on the same day,
  and ones after 3pm are dispatched within 24 hours (1 working day, except Friday).
• No cancellations are allowed once goods are dispatched.
• If delivery is delayed because of shortage of goods etc, customers will be informed via email.

Delivery

• Delivery is carried out by Planzer KEP AG and/or Galliker Transport AG.


Shipping cost

Fresh and dry food

Purchase amount Basic price incl. packaging costs
less than CHF 150.- CHF 15.-
from CHF 150.- CHF 10.-


• The shipping cost is CHF 15.- for less than CHF 150.- of purchase, and CHF 10.- for CHF 150.- or more of purchase.
• Additional charges may be applied for heavy, large and fragile products.


With  frozen food

Purchase amount Basic price incl. packaging costs
less than CHF 300.- CHF 20.-
from CHF 300.- CHF 15.-


• The shipping cost is CHF 20.- for less than CHF 300.- of purchase, and CHF 15.- for CHF 300.- or more of purchase.
• Additional charges may be applied for heavy, large and fragile products.


Pure  box goods for B2B Catering

Purchase amount Basic price incl. packaging costs
less than CHF 50.- CHF 15.-
from CHF 50.- CHF 10.-
from CHF 100.- CHF 5.-
from CHF 150.- free shipping


Delivery time required

Purchase time Period
before 3pm 1-2 working days
from 3pm 1-3 working days


• No shipping on weekends, public and canton holidays.
• The actual delivery could be delayed due to traffic or issues with the delivery company.