General question
Is it possible to pick up my order myself?

Yes, of course! When placing your order, select the delivery method “Warehouse Pickup” and a pickup time slot, and we will have your order ready for you on that date. We look forward to welcoming you at Bramenstrasse 5 in 8184 Bachenbülach.


Why shop at looddl.ch?

On the one hand, you can expect the largest pan-Asian range, which we have put together for you with great dedication. On the other hand, we ship all products in compliance with the cold and frozen chain, carefully packaged and delivered to your door the next day. We only sell products that are officially approved in Switzerland and source our products directly from reputable manufacturers or reliable suppliers. This enables us to always offer you the best quality at affordable prices.


Can I order refrigerated and frozen products and have them delivered?

Absolutely! With fast shipping, the right packaging, and the use of ice packs or dry ice, we ensure that even chilled and frozen products arrive at your home in the best condition.


What do best before date (BBD) and best before date plus (BBD+) mean?

We make every effort to declare the expiration date of our products as accurately as possible. This means that when you place your order, you always know exactly what you are getting – almost as if you were holding the product in your hand in a store. We also sell products that have passed their best-before date (BBD+) but can still be consumed without any concerns at reduced prices. In this way, we are doing our part to combat food waste. You can find more information at www.foodwaste.ch.


I can't find my favorite product. What can I do?

We are constantly expanding our range. Simply contact us with your desired products and we will see if we can add them to our range.


Delivery options
How will my order be shipped?

We ship your order with Planzer or Swiss Post. Orders received before 3 p.m. are generally processed the same day and delivered the next day. With fast shipping, proper packaging, and the use of ice packs or dry ice, we ensure that even chilled and frozen products arrive at your home in top condition. 


How long will it take for my order to be processed and shipped?

Orders received before 3 p.m. are generally processed on the same day and delivered the next day.


Why is shipping not free?

The correct shipping of food, especially chilled or frozen products, places high demands on packaging. In order to cover our costs despite high packaging costs and low food margins, we have to charge shipping costs. You can find additional information under Shipping Conditions.


Where can I pick up my order?

If you have selected “Warehouse Pickup” as the delivery method and a pickup time slot when placing your order, we will have your order ready for you on that date. We look forward to welcoming you at Bramenstrasse 5 in 8184 Bachenbülach.


Payment options
How can I pay for my order?

We offer all possible payment methods, such as credit card, PayPal, TWINT, bank transfer, etc. You can find further details under our payment options.


Claims
I received the wrong product. What should I do?

Please contact us immediately so that we can clarify the matter.


One of the products I received is damaged. What should I do?

Please contact us immediately so that we can clarify the matter.


My order contains refrigerated and frozen products and was delivered late. What can I do?

We apologize for any delay in the delivery of your order. Please contact us immediately so that we can clarify the matter.